Studio Policy

Arrival Times

New guests: Please arrive ten (10) minutes before your appointment in order to complete the intake form.
​Returning clients: please arrive five (5) minutes prior to your appointment.

Cancellations and No Shows

Facial Zen has a strict 24 Hour cancellation policy.  
In the event of a late cancellation or no show, the fee is $50. An invoice will be sent via Square.
If we are able to replace the appointment with a client on the waitlist we will happily waive the fee.
If you run late for your appointment the full fee will be applied and we will modify the service to the best of our ability.

Product Returns

Products purchased here may be returned within ten days of purchase for store credit.