Studio Policy

Arrival Times

When you visit Facial Zen, I want our time together to go as smoothly as possible and for you to be well pleased with your experience.  Please note the following guidelines.
New guests:  Please arrive ten (10) minutes before your appointment in order to complete the intake form. Clients in the Acne program are asked to arrive fifteen (15) minutes before their appointment.
​Returning clients:  Please arrive a little early to have some time to relax and unwind in order to receive the full benefit from your appointment.
PLEASE NOTE the following DISCLAIMER:  I cannot assume any liability for the possibility of exposure to the Covid-19 virus while receiving any services at Facial Zen.

Cancellations * Rescheduling * No Shows

Your time is important at facial Zen.  Out of respect for all clients please note the following policies.
Facial Zen has a strict 24 Hour notice for cancellation, rescheduling, and no-show policy.  
A late cancellation or reschedule will be charged 75% of the value for the services scheduled.
All No shows will be charged for the full value of the scheduled services.  
All services are non-refundable.
If you run late for your appointment the full fee will be applied and your treatment time will be shortened to fit into the time you’ve allowed.  If you arrive more than 15 minutes late your appointment will be forfeited and you will be charged the Full Price of the booked appointment.
​Thank you in advance for your understanding and adherence to these policies.​

Product Returns * Refunds

Exchanges or credit towards other studio services are given on unopened and unused product purchased here within ten (10) days of receipt.
​All services are non-refundable.

Payments and Pricing

​For your convenience all major credit cards are accepted and the card used must be presented.  All prices for products and services are subject to change at any time.

Gratuities

​Gratuity is not included with any service and is completely at your discretion.  Tips are appreciated.